Dress Return Policy
If you would like to return your dress for a size exchange or other reason, please contact us, in writing, within 24 hours of receiving it, to obtain a Return Authorization Number.
We offer a store credit only for qualified dress returns. No cash refunds or credit card refunds will be issued. The store credit is valid for 6 months from the date of issue, and may be applied towards another dress purchase from our Paradise Style Group, Canada store.
Authorized dress returns are subject to a 50% restocking fee. Restocking fee is based on the original purchase price including tax(es). Shipping charges to and from our store are not refundable.
What If My Dress Arrives Damaged?
Paradise Style Group takes all the necessary steps to ensure that you will receive your order in satisfactory condition. We personally inspect each dress before shipping. In the event that we have missed something, you should contact us, in writing, within 24 hours of receiving your dress. If we determine that the dress needs to be returned, you will receive a Return Authorization number.
The Following Purchases DO NOT Qualify For Our Dress Return Policy:
Clearance Dresses, orders placed with a store credit, customized dress orders (including wedding gowns with color accents, other than white or ivory), Bridal Fun Wear, slips, bridal accessories, or Accessories Store purchases..
When Do I Receive My Store Credit?
Once we have received, inspected, and approved your returned dress, we will send you an email notifying you of your store credit amount, and provide you with a store credit code that you can use on your new dress order. Your credit code is valid for 6 months from the date it was issued to you.
DRESS RETURN PROCEDURES:
Please follow these instructions carefully. Any dress return which does not follow these procedures, will not qualify for store credit, and will be shipped back to the customer, at their expense. No exceptions.
1. You must contact us, in writing, within 24 hours of receiving your dress to obtain a Return Authorization Number.
2. Carefully re-package the dress so that it is not damaged in transit. Return Authorization Number must be printed on the outside of your package, and the completed Return Form enclosed inside the box.
3. Your returned package must be postmarked within 3 days of when you first received it. Your receipt of the original order is based on our delivery tracking information.
4. You must provide Paradise Style Group with a Tracking Number for the returned shipment within 3 days of when you first received it. We strongly recommend insuring the shipment, as we will not be responsible for any merchandise lost in transit.
5. Customer is responsible for all return shipping costs. We do not accept collect shipments. Shipping costs to and from our store, are non-refundable.
Returned items should be addressed to:
Paradise Style Group - Returns
Unit 97 - 35287 Old Yale Road
Abbotsford BC V3G 8H5
The returned dress will be inspected by us when we receive it. Original tags must be attached, and dress must be in brand new condition. We will not accept any dress that is worn, has tags removed or altered in any way, or is stained with dirt, fluids, pet hair, make-up, or smells of cigarettes, deodorant, perfume, etc. Any accessories that were included with the dress such as a shawl, detachable broach, straps, etc., must be returned with the dress.
Any package which has to be returned to the customer by Paradise Style Group will be sent back at the customer’s expense. If a customer refuses the package, Paradise Style Group will keep the contents and no store credit will be issued.
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